Date & Time: Friday, September 27th, 9am – 1pm
Presenter: Michael Dehni of MD & Company, marketing strategies for the medical, dental, health and wellness markets
Location: ACTSmart IT, 70 Corporate Park Drive, Pembroke MA
Cost:  $380 pp
Registration limited to 20 participants to allow personalized guidance
Registration: www.MDandCompany.com/phonesuccess

The seminar is an in-depth, four-hour workshop that will cover a range of topics related to dealing with patients on the phone, including:

  • How to create a great customer experience, starting from the first phone call  • How to create connections and build rapport with patients • How to manage difficult questions (such as questions about costs and insurance) • How to take control of the call and effectively schedule patients • How to create value for the patient and overcome objections • How to effectively handle cancellation calls • Most importantly, participants will learn how to elevate their office’s level of customer service
  • Participants will also learn how to teach these principles of phone success to their staff

This is a dynamic workshop where participants will:

  • Hear samples of great and no-so-great calls
    • Roleplay different phone call scenarios
    • Share experiences and challenges and work through them as group

Participants will receive:

  • Printout of the slides
  • Roleplay scripts
  • Call guide intake forms
  • “Successful call” checklist
  • Support guide to effectively train their team.

Upon completing this seminar, those who want an intensive training program for their staff will have the opportunity to sign up for an additional six-month training program, offered at a special rate. This additional program would be done in their respective offices and provide in-depth training for their staff.

“The phone training we participated in with Michael Dehni was a very smart investment. We knew we needed training to improve and polish our phone skills and etiquette but we were unaware of just how badly it was needed- that initial connection a patient makes with your office is your first impression you put out to the world.

The patient coordinators and I learned so many fresh ideas from Michael so we were able to connect with the patient, build rapport, keep control of the call and the ultimate measure of success… scheduling the appointment.
All of Michael’s ideas can be put in place that day!
The training is practical, easy to follow and has been invaluable lesson to all of us here at Epic Dental.

Beth Suriani, Practice Manager
Epic Dental
315 Norwood Park South, Norwood, Ma