[vc_row][vc_column][vc_column_text]By Ashley Bond, DrBicuspid.com contributing writer
One of the top reasons your insurance aging report may be larger than you would like is because your office is not sending clean claims. For a claim to be sent correctly electronically, certain steps must be performed and details included. Today, I will give you my seven easy steps to make sure that your claims are getting where they need to go, each and every day.
1. Check insurance eligibility before the patient comes in
Patients often don’t let us know about an insurance change when they come in for their dental appointment. When I’m calling on outstanding insurance claims, I can’t tell you the number of times they are overdue because of insurance terminations. Checking insurance eligibility early is an easy way to get in front of these aging claims and catch would-be denials before the patient steps foot in the office. Dental software and insurance logins have made it easier than ever to check a patient’s eligibility. I also have a free insurance login Excel sheet template.
2. Have all patient information correct in your dental software
You need key pieces of information from a patient to send off their insurance claims. Make sure you have a form for patients to fill out that has their name, address, and date of birth, as well as the identification or social security number of the subscriber. If you miss getting this information on the first phone call, you can always refer back to this form to make sure you obtain all the information needed to get paid by the insurance company. Better yet, get all this information before you even get off the phone with them initially, and have all of their information ready before their first visit.
CLICK HERE for Steps 3 – 7 on the DrBicuspid.com website
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